General Terms and Conditions of Use
By using the Customer Support Portal of the Defense Division of Safran Electronics & Defense (hereinafter "My E&D Services Portal"), you (hereinafter "You") agree to to comply with the present General Terms and Conditions of Use –(hereinafter "T & Cs"). These T & Cs may be modified at any time and without notice by Safran Electronics & Defense.
Entry into force: 01/10/2021
Article 1 - Legal notices
The Site is published by the company Safran Electronics & Defense, a a company existing and organised under the laws of France, with a capital of € 45,570,621.90 and whose registered office is located at 72-76 rue Henry Farman, 75015 Paris, France, registered with the Corporate and Trade Registrer of Paris under number 480 107 911 and having as intra-community VAT number FR39480107911.
The Site is hosted by Synalabs, a company existing and organised under the laws of France, whose registered office is located at 103 Rue Réaumur, 75002 Paris, France, registered with the Corporate and Trade Register of Paris under number 502 178 429.
Article 2 - Context of My E&D Services Portal provision
My E&D Services Portal is provided to you only for a business use. Access to My E&D Services Portal, dedicated to product support for the Defense Division of Safran Electronics & Defense, is reserved for staff members of the customer who has purchased products (the “Products”) manufactured or sold by Safran Electronics & Defense and subject to this or these person (s) having been expressly authorised by relevant customer.
You are responsible for your behaviour, the content you post and your actions. Thus, You must, in particular but not exclusively, respect the people and their ideas, the confidentiality of information, as well as all the applicable laws, regulations and standards, in particular those concerning the classification of the data. You must comply with the specific conditions concerning the protection of data and technical information relating to the contracts in force with Safran Electronics & Defense.
Article 3 - General obligations of the user
After filling in a form, You will receive from Safran Electronics & Defense a username and password allowing access to My E&D Services Portal. You agree not to communicate this username and password to a third party. Safran Electronics & Defense reserves the right to invalidate your username and password if You use any element collected on My E&D Services Portal in violation of these General Terms and Conditions of Use. In the event of loss of your username and / or password, You must inform Safran Electronics & Defense by email in order to receive a new username and / or password.
You are solely responsible for your use of My E&D Services Portal. Therefore, Safran Electronics & Defense and / or any SAFRAN Group Company cannot be held responsible for your use of My E&D Services Portal.
Safran Electronics & Defense and / or any SAFRAN Group Company declines all responsibility regarding the accuracy, updating and exhaustiveness of the information available on My E&D Services Portal of Safran Electronics & Defense or a Company of SAFRAN Group as well as on any damage that may result therefrom.
Safran Electronics & Defense cannot be held responsible for any interruption or suspension of services, in particular for carrying out maintenance operations. All information of whatever nature (technical, commercial, financial or other) received from Safran Electronics & Defense or from one of the SAFRAN Group Companies or from a service provider to which You may have access must be considered as confidential information and intellectual property of Safran Electronics & Defense or of a SAFRAN Group Company or of third parties. No intellectual property rights in this information are transferred. You may not under any circumstances reproduce, copy, use or modify this information without the express consent of Safran Electronics & Defense or any SAFRAN Group Company concerned.
You must not make improper use of any trademark or intellectual property right, which would constitute a violation of the law and expose You and your company to legal action.
You agree to comply with the export control laws and regulations.
Article 4 – Contributions
Contributions are never anonymous: their authors are always identified by the user's last name, first name and email address.
Your contributions must be strictly professional and must not relate to any personal subject (politics, religion, customs, etc.). Your contributions must not contain any offensive or defamatory words. Your contributions must not infringe the right to privacy, therefore you are prohibited from disclosing photos or personal information of another user without their prior written consent and only if it is professionally useful for Safran Electronics & Defense and / or one of the SAFRAN Group Companies.
You shall send an email to the administrator of the My E&D Services Portal if You consider that a contribution is clearly illegal.
In the event of non-compliance, in whole or in part, with these T & Cs, the administrator of My E&D Services Portal will delete your contributions. In such case, Safran Electronics & Defense and / or one of the SAFRAN Group Companies also reserves the right to sue your company and yourself.
Article 5. Data of My E&D Services Portal
Safran Electronics & Defense will make its best efforts to ensure the accuracy of the information available on My E&D Services Portal. Safran Electronics & Defense reserves the right, at any time and without informing You in advance, to modify the content of the information available on My E&D Services Portal. You can contact the Hot Line if You notice an inaccuracy or failure to update the information provided on My E&D Services Portal or in the event of a question regarding the information on My E&D Services Portal.
Safran Electronics & Defense does not guarantee that the downloading of software available on My E&D Services Portal will be uninterrupted, error-free, or free from any virus, Trojan horse, spyware, or any other software designed to allow unauthorized access for the purpose of erasing or damaging software, hardware or data or performing any other similar action.
Safran Electronics & Defense has no control over the content of third party sites. The existence of a hypertext link between My E&D Services Portal and a third-party site does not mean that Safran Electronics & Defense assumes any warranty and liability as to its content or the use that may be made of it. Use of any downloaded software is permitted for the sole purpose of maintaining and repairing the Products.
Article 6. Protection of personal data
As part of the support services, based on the legitimate interest to manage the warranty, remote maintenance, various requests for assistance, Safran Electronics & Defense (www.safran-electronicsdefense.com) processes your last name, first name, telephone number, professional postal address, professional email, company, IP address, pages viewed while browsing My E&D Services Portal and the workstation environment via the Piwik statistics tool.
The provision of this data is necessary for access to customer support and My E&D Services Portal. These data that we process are the data that You consented to entrust to us within the framework of these T & Cs when creating the My E&D Services Portal account.
This data is kept for the period of validity of access to My E&D Services Portal plus one year and is only accessible to people who need it for the performance of their mission, including customers, customer administrators for users data under their management and the Safran Electronics & Defense directors who are bound by an obligation of confidentiality. The requests managed by My E&D Services Portal use your professional email address. It will therefore not be possible to delete this information from the database. However, your data is anonymized when you close your My E&D Services Portal account.
You have rights of access, rectification, erasure, limitation and portability as well as a right of opposition which you can exercise by contacting the Safran Personal Data Protection Officer: dpo.SED@safrangroup. com. You can also file a complaint with the French data control authority (www.cnil.fr).
The exercise of your rights will not lead to any form of discrimination by Safran Electronics & Defense. Your data is not sold.
Article 7 - Applicable law and competent jurisdiction
These T & Cs are governed by French law. Any dispute arising or in connection with the formation, validity, interpretation, execution or termination and the related consequences of these T & Cs, which cannot be resolved amicably, will be subject to the exclusive jurisdiction of the competent courts of Paris, France.